Frequently Asked Questions

Yes, all our treats are made from natural ingredients without preservatives, artificial colors, or fillers. We only use premium meat with human-consumption grade.

Our dehydrated products last 3–6 months in dry, sealed storage. After opening, consume within 2–4 weeks and keep in an airtight container.

Every product is labeled with its target pet (dog, cat, or both). Cats usually prefer smaller, crunchier treats like fish treats. Always supervise your pet when giving new treats.

Shipping is calculated automatically based on weight and destination city at checkout. Free shipping for orders above Rp 200,000 nationwide. For Bali, we offer same-day delivery for Denpasar and Badung areas.

Currently we only accept digital payments via Midtrans (bank transfer, e-wallet, QRIS) to ensure transaction security. COD is not available yet.

Store in an airtight container (zip-lock or jar) in a dry, cool place. Avoid direct sunlight. Do not refrigerate as moisture can ruin the texture.

We offer a 100% money-back guarantee if products arrive damaged or incorrect. Contact us via WhatsApp within 24 hours of receipt.

Orders are processed within 1–2 business days. Delivery to Java takes ±2–3 days, outside Java ±3–5 days, Bali same-day or 1 day depending on the area.

Yes! For large orders (events, pet shops, etc.) please contact us via WhatsApp for special pricing and MOQ.

All ingredients come from halal sources. Official MUI certification is in progress and will be updated on the website once issued.